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These Terms & Conditions govern every part of your vi8 account — from how you log in on mobile to how transactions through Rocket, Upay or Bank Transfer are recorded. Access to our platform depends on your local law and whether your region is eligible.
When you open an account with us, you agree to act within the boundaries set out here. That includes how you fund your wallet — whether through Rocket, Upay or Bank Transfer — and how you use any balance held in your account. We may update these terms when our services change or when applicable requirements shift. If we make a material change, we will post a notice in your account dashboard before it takes effect, so you have time to review the updated version. You are responsible for keeping your login credentials secure. We do not authorise account sharing, and any activity carried out under your credentials is treated as authorised by you until you notify us otherwise through the support route shown in your account settings. Withdrawals and deposits are processed according to the method-specific conditions displayed at the time of the transaction — the figures and limits shown in your account at that moment are the ones that apply. Availability of these services depends on your local law and eligible regions. If you have a question about a specific transaction record, the dispute process starts by opening a support ticket from your signed-in account.
Not everything on the platform is covered by the same set of rules. Knowing where this policy starts and stops helps you understand your account rights clearly.
Login credentials, session management and device continuity all fall within these terms. If you access your account from a new mobile browser or a different device, the same rules apply. We do not carve out separate terms for mobile versus desktop sessions.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are subject to the method-level conditions shown at checkout. These terms set the framework; the transaction screen shows the specific limits and steps that apply to each individual transfer.
Game content supplied by studios such as Pragmatic Play, Habanero and Microgaming is governed by their own publishing agreements. These terms do not override studio-level rules about game availability or mechanics, but they do govern how you access that content through your account.
External payment processors and network providers operate under their own terms. When your Rocket or Bank Transfer instruction leaves our platform, the third party's conditions apply to that leg of the transaction. We are not responsible for delays or restrictions imposed by those external services.
You have clear, actionable rights under these terms — not just abstract protections. Your transaction history is visible in the signed-in account area under the wallet section; every Rocket, Upay and Bank Transfer movement is logged there with a reference number you can quote. If a record looks wrong, you can raise a correction request directly from that transaction entry. Account details such as your registered mobile number and linked payment method can be updated in account settings — follow the fields and verification steps shown on that screen. We do not process account-detail changes over unverified channels. For questions that go beyond self-service — for example, a dispute about a transaction that the dashboard record does not resolve — open a support ticket from your signed-in account. The ticket system timestamps your submission so you have a reference for any follow-up.
Open the wallet section when signed in. Every deposit and withdrawal carries a reference number and timestamp. Use that reference if you need to query a specific transaction through the support ticket system.
Account settings lets you update your registered mobile number and linked payment method. Follow the verification steps shown on that screen. We do not accept changes submitted through email or chat without the on-screen verification step being completed first.
Policy questions can be submitted as a support ticket from inside your account. Include the relevant transaction reference or the specific clause you want clarified. This creates a written record for both sides.
If self-service steps in account settings do not resolve your issue, the support ticket route connects you to our team. Submit from your signed-in account so we can verify your identity against the account record without asking you to repeat details.
If something in these terms is unclear or you need to raise an account issue, use the contact routes published inside your signed-in account. We do not operate unverified external channels for policy matters.
Open a ticket from the help section when you are signed in. This is the primary route for disputes, correction requests and policy questions. Your account is verified automatically when you submit from a signed-in session.
Live chat is available from the account dashboard. Use it for quick clarifications about account steps or transaction records. For formal disputes or requests that need a written trail, the ticket route is more appropriate.
The support email address is published in the contact section of your account area. Include your account reference and a brief description of the issue. Email is suitable for non-urgent policy queries where you want a written response.
We keep a record of your account activity, transaction history and the version of these terms you accepted at registration. That record is accessible to you from the signed-in account area at any time.
Account records — including transaction logs for Rocket, Upay and Bank Transfer activity — are retained for the period required under applicable rules. You can view your own history in the wallet section; older records can be requested through a support ticket.
You are responsible for keeping your credentials private. If you believe your account has been accessed without your permission, notify us immediately through the support ticket route. We will flag the account and walk you through the verification steps needed to restore access.
We use session cookies to maintain your login state across page loads on mobile and desktop. These are not optional for account functionality — without them, the account cannot hold your session between the lobby and your wallet. The full cookie notice is in your account settings.
To request a change to account details or to ask us to correct a record, use account settings or raise a support ticket. We action requests in the order they are received. You will get a ticket reference confirming we have logged the request.
These are the questions we see most often when someone reads through the Terms & Conditions for the first time. Each answer points to the specific account step or published route you need.
They apply from the moment you complete registration and continue for as long as your account remains open. Every session — whether you log in on mobile or desktop — is covered by the version of these terms that was current when you registered, plus any updates we have notified you about.
We post a notice in your account dashboard before any material change takes effect. Log in and check the notification area. If you continue using the account after the effective date of a change, that counts as acceptance of the updated terms.
They set the framework for all account transactions, including Rocket, Upay and Bank Transfer. The specific limits and steps for each method are shown on the transaction screen at the time you submit. Both sets of conditions apply together — the general terms here and the method-specific details shown at checkout.
Yes. Open the wallet section when signed in, find the relevant transaction entry and note the reference number. Then raise a support ticket quoting that reference. The ticket system timestamps your submission, so both sides have a record of when the dispute was raised.
Account sharing is not permitted under these terms. Any activity carried out under your credentials is treated as authorised by you. If your credentials have been used without your knowledge, notify us immediately through a support ticket so we can review the account record and begin the verification process.
Availability depends on your local law and whether your region is eligible. We do not make legal determinations on your behalf. Check the eligibility notice shown during registration and consult your local rules if you are unsure about access in your specific location.