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vi8 collects only the account and transaction data needed to run your wallet, process payments through Rocket, Upay and Bank Transfer, and keep your session continuous across devices. What we collect, how long we keep it, and how you can review or correct it — this policy covers all of that, clearly.
When you open an account on vi8, we collect the details you submit — name, contact information, and the payment method you use to fund your wallet. If you transact through Rocket, Upay or Bank Transfer, the reference data from those transactions is recorded on our side so your account history stays accurate. We do not sell your data to third parties, and we do not use it for purposes outside operating your account and meeting the obligations that apply in your eligible region. Cookies and session tokens are used to keep you logged in across your mobile browser and desktop — they do not track you outside our site. We retain account records for as long as your account is active, and for a period after closure as required by the applicable rules in your jurisdiction. If you are accessing vi8 from Bangladesh, availability and the handling of your data depend on your local law and the eligible regions as defined in our full terms. Any material change to this policy will be communicated through your account notification channel before it takes effect.
Not every part of your online journey sits inside this policy. Understanding the boundaries helps you know exactly what we are responsible for and what falls to a third-party provider. The four areas below set out what is covered and what is not — clearly, without legal padding.
Everything you submit when opening or maintaining your vi8 account — login credentials, contact details and account preferences — falls squarely inside this policy. We control how that data is stored and who can access it on our systems.
When you use Rocket, Upay or Bank Transfer, the transaction reference reaches our records. The payment processor's own terms govern what happens on their side. We see the outcome and the reference; the processor handles the transfer itself under their own privacy framework.
Game content delivered by our studio partners — Pragmatic Play, Habanero, Microgaming, JDB and CQ9 — operates under those studios' own data terms where applicable. We cover your session data and account state; the game engine's internal telemetry is the studio's responsibility.
If you follow a link from our site to an external service, our policy stops at the boundary of vi8's domain. We do not control how third-party sites collect or use your data, and we recommend reviewing their policies separately before sharing any information.
Your account is yours to review and correct. Inside your signed-in account area, you can check the personal details we hold and submit a correction request if something is wrong — your name, contact number or linked payment reference, for example. If you believe data is being held longer than necessary, or used in a way not described here, you can raise that directly with our support team through the published contact routes. We will acknowledge your query and follow the process set out below. Where your local law grants you additional rights — such as requesting a copy of your stored data or asking for deletion — those rights apply to the extent permitted in your eligible region. We aim to respond to formal data requests within the timeframe required by applicable rules, and we will tell you the outcome in writing through your registered contact method.
Log into your account and open the profile section to see the data fields we hold on your account. If anything looks incorrect, use the edit fields shown or contact support directly to flag the discrepancy.
Submit a correction through your account profile or by contacting us via the published support route. Corrections to payment-linked details like your Rocket or Bank Transfer reference may require identity verification before we update the record.
If any part of this policy is unclear, or you want to understand how a specific data point is being used, send your question through our email support route. We do not handle privacy queries through social channels — email gives us a clear, documented trail.
For queries about account closure, data retention after closure, or what happens to your wallet records when your account is inactive, contact us directly. The answer depends on your eligible region and applicable local rules.
Privacy queries need a clear paper trail, so we route them through channels that give you and us a written record. Use the options below — all published on the site — to get your question to the right place. Do not share sensitive account data through social media or informal channels; use the direct routes here.
Send your privacy question to our support email address, listed in the contact section of the site. Include your registered account email so we can locate your record quickly and respond to the correct address.
The live chat widget in your account area connects you with the support team during published operating hours. For straightforward policy questions or to start a data correction request, chat is the fastest first step.
Policy updates and responses to formal data requests are sent through your account's notification channel to your registered contact address. Check that your contact details are current so you do not miss a reply.
We store account data on secured systems with access controls in place. Session cookies keep your browser logged in without tracking your activity elsewhere on the web. Data linked to Rocket, Upay or Bank Transfer transactions is held for the period required in your jurisdiction, and is not shared outside the operational scope described in this policy. Changes to how we handle data are communicated before they take effect.
We use session cookies and similar tokens to maintain your login state across mobile and desktop. These cookies do not follow you outside vi8's domain, and you can clear them through your browser settings at any time without losing your account.
Access to your account record on our systems is restricted to authorised team members operating within defined roles. We do not grant third-party access to your personal data outside the payment processor relationship described in this policy.
Active account data is held for as long as your account remains open. After closure, we retain the records required by applicable rules in your eligible region. Once that period expires, data is removed from active systems in line with our internal schedule.
If we update this policy in a material way — changing what we collect, how long we keep it, or who we share it with — you will receive notice through your account notification channel before the change takes effect. Continued use after notice confirms acceptance.
These are the questions that come up regularly when you are trying to understand how your data is handled. Each answer points you to the specific step or route you need — no filler, just the practical answer.
We collect the details you submit during account registration — name, contact information and your chosen payment method reference, such as your Rocket or Bank Transfer details. We also record session data through cookies to keep your login active across your mobile browser and desktop.
We do not sell your data. Payment processors like Rocket and Upay receive only the transaction reference needed to complete your transfer. Game content studios — Pragmatic Play, Habanero and others — do not receive your personal account data from us. Any third-party link you follow falls outside our policy.
Log into your account and open the profile section to edit standard fields directly. For details linked to a payment method — like a Bank Transfer account reference — contact our support team through the published email route. Corrections to sensitive fields may require identity verification before we update the record.
We retain records for the period required by applicable rules in your eligible region. That period depends on your local law and the nature of the data. Once the required period expires, the records are removed from active systems. Contact support if you want clarity on what applies to your account.
Where your local law grants you that right, yes. Send a written request to our email support address from your registered contact email. We will follow the process required in your eligible region and respond within the applicable timeframe. Availability of this right depends on local law.
Material changes — anything that affects what we collect, how we use it or who we share it with — will be communicated through your account notification channel before the new version takes effect. We will not apply changes silently. Check your registered contact address to make sure you receive those notices.